Newsroom

“Avoca came in with deep industry & AI expertise, worked with me to develop the Sila Standard, and now we’re rolling out the system Sila-wide at an exceptional pace.”

“I can run a $100M business with 9 CSRs because Avoca handles 70% of our entire call volume– all while booking at a higher rate than ever before.”

“Avoca doesn’t get tired, doesn’t call in sick, and doesn’t have a bad day. If you want to sleep at night knowing that every call is captured and answered the way you want it, Avoca is the clear winner.”

“Ever since we started using Avoca in our call center, call quality is up from 40% to 95%, booking percentage sits comfortably at 85% and we’re averaging 400 calls WEEKLY.”

“Avoca quickly gained the trust of many of our members with their comprehensive suite of AI solutions and their dedication to increase contractors’ booking rate.”

“Before Avoca our customers were waiting 4 to 5 minutes, and sometimes they weren’t getting answered at all. Now if we don’t answer it, it’s going straight to Avoca.”

“When we switched to Avoca from our previous answering service our booking rate went from 55% to 90%. Our dispatch board got so full we had to hire more technicians!”

“Avoca gave me the ability to extend my service hours without having to extend my staff”

“When a hurricane knocked out our phones and internet, we couldn’t reach our clients — Avoca stepped in to answer every call and booked them.”