Newsroom

How AI Is Transforming HVAC, Plumbing, and Electrical Businesses

HVAC
Business
Business

How to Start an HVAC Business: A Step-by-Step Guide

13 Jun 25
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HVAC
Lead Gen

HVAC Marketing Strategies for Generating Leads in 2025

11 Jun 25
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HVAC
AI

Choosing Best Answering Services for Small Businesses in 2025

09 Jun 25
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HVAC

Podcasts That Help Your HVAC Businesses Grow - Part 1

19 Jan 24
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AI

AI Virtual Assistants in Customer Service: Key Benefits & Stats

23 Dec 23
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Call Center

AI in HVAC Call Centers: Benefits, Applications, and Future Trends

19 Dec 23
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IVR
AI

Should you switch from IVR to AI voice assistants?

17 Aug 23
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Results after 6 months
Avoca customers are winning
27
%
higher booking rates
45
%
payroll savings
12
%
Better CSAT scores
0
%
Abandonment Rate
“Avoca came in with deep industry & AI expertise, worked with me to develop the Sila Standard, and now we’re rolling out the system Sila-wide at an exceptional pace.”
Keith Chisholm
CTO
,
Sila Services
,
“I can run a $100M business with 9 CSRs because Avoca handles 70% of our entire call volume– all while booking at a higher rate than ever before.”
Bryan Enders
President
,
HL Bowman
,
“Avoca doesn’t get tired, doesn’t call in sick, and doesn’t have a bad day. If you want to sleep at night knowing that every call is captured and answered the way you want it, Avoca is the clear winner.”
Andreas Bouras
Operations Manager
,
Rescue Air & Plumbing
,
“Ever since we started using Avoca in our call center, call quality is up from 40% to 95%, booking percentage sits comfortably at 85% and we’re averaging 400 calls WEEKLY.”
John Wilson
CEO
,
Wilson Companies
,
“Avoca quickly gained the trust of many of our members with their comprehensive suite of AI solutions and their dedication to increase contractors’ booking rate.”
Ilse Larsen
Director of Strategic Partnerships
,
,
Nexstar
“Before Avoca our customers were waiting 4 to 5 minutes, and sometimes they weren’t getting answered at all. Now if we don’t answer it, it’s going straight to Avoca.”
Phil Hopkins
Director of Operations
,
My Plumber Plus
,
“When we switched to Avoca from our previous answering service our booking rate went from 55% to 90%. Our dispatch board got so full we had to hire more technicians!”
Nicki Cota
Owner
,
AireServ
,
“Avoca was so easy to set up. I can’t describe how easy it was… it felt like nothing.”
Christina Gutierrez
Customer Service Manager
,
AAA Service
,
Say hello to your new CSR
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